back to news index
Just Do It! Providing Great Casino Guest Service Is Easy
15 Jul 2004
Casino employees who are uncertain about their ability to provide outstanding guest service can overcome that fear if they understand one thing – it’s a matter of just doing it.
(PRWEB) July 15, 2004 -- Casino employees who are uncertain about their ability to provide outstanding guest service can overcome that fear if they understand one thing – it’s a matter of just doing it.
“Providing great guest service doesn’t have to be a complicated matter,” says Martin R. Baird, chief executive officer of Annapolis, Md.-based Robinson & Associates, Inc., a guest-service consulting firm for the gaming industry. “Casino staff can simply tell themselves this is something they will do and then they just do it.”
Baird’s new book, “Gaming Guest Service from A to Z” uses the alphabet to explore these words and many others to help gaming executives, managers and employees understand how critically important outstanding guest service is and how to provide it. The book has all the letters of the alphabet and each letter has a series of words that give insight on how to provide great guest service.
The following are helpful tips excerpted from the book’s section on the letter J.
Just Do It. It’s not difficult to provide excellent guest service because it doesn’t take much effort. It takes being conscious, intelligent and just doing it. Most people say they can provide good service but that they sometimes forget. Make a pact with yourself that you will remember to make guest service your top priority every day and then do it.
Job Well Done. You may not always hear it from your manager or guests, but you know in your heart when you’ve done a great job. Knowing that you did your job to the best of your ability – and helped your guests along the way – is wonderful. Share that feeling of a job well done with your co-workers by telling them how great they are when you see them go above and beyond.
Joy. When you provide great service, it brings joy to both you and the guest. It’s truly a joy to know that you help others have a better day. People say during guest-service training that it gives them that warm and fuzzy feeling to know they have helped others. That’s good old-fashioned joy.
Robinson & Associates, Inc., is a guest service consulting firm that provides specialty guest service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company’s Web site, http://www.casinocustomerservice.com, is devoted to helping casinos improve their guest service so they can compete and increase revenues. The company may be reached by phone at 480-991-6420 or by e-mail at mbaird@casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
source:- http://www.prweb.com/releases/2004/7/prwebxml139767.php
back to news index
UK Players
Euro Players
USA PlayersContact Us
